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·2024
Privacy-Preserving Consumer Churn Prediction in Telecommunication Through Federated Machine Learning
Jaehyuk Huh, Woongsup Lee
초록

In the competitive telecommunications industry, understanding and predicting customer churn-customers discontinuing service-is crucial for revenue and subscriber retention. Traditional customer churn prediction (CCP) methods require extensive user data, raising privacy concerns when sharing data across different companies. This paper introduces a novel federated learning (FL) framework for CCP that enhances prediction accuracy while safeguarding privacy.

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Computer scienceInformation privacyComputer networkComputer security
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article
IF / 인용수
- / 3
게재 연도
2024