소영진 교수 연구실
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·2020
Customer Satisfaction Management and Service Quality According to the DISC Behavior Type
So Young-jin, Ji‐Yeon Lee, Young‐Jin Choi, Woo-Sik Lee, An-Jin Cho, Myoun-Kil Youn, Lee-Seung Kwon, Eun-Mee Choi
Journal of Distribution Science
키워드
Service qualityCustomer satisfactionBusinessMarketingService (business)Operations managementPsychologyAdvertisingEngineering