최성용 교수 연구실
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·2025
The Effect of E-commerce Return Logistics Service Quality on Repurchase Intention : moderating effect of return reasons and the mediating effect of customer satisfaction
한양대학교 석사과정, Mihong Kim, Chulok Ahn, Ka‐leung Moon, Sungyong Choi
Project Management Review
키워드
BusinessService qualityCustomer satisfactionMarketingE-commerceService (business)Computer science