기본 정보
연구 분야
프로젝트
발행물
구성원
preprint|
green
·인용수 0
·2025
Beyond Task-Oriented and Chitchat Dialogues: Proactive and Transition-Aware Conversational Agents
Yong‐Ho Yoon, Yuri Son, Nyström So, Min Soo Kim, Minsoo Cho, Chanhee Park, Seungshin Lee, Taeuk Kim
ArXiv.org
초록

Conversational agents have traditionally been developed for either task-oriented dialogue (TOD) or open-ended chitchat, with limited progress in unifying the two. Yet, real-world conversations naturally involve fluid transitions between these modes. To address this gap, we introduce TACT (TOD-And-Chitchat Transition), a dataset designed for transition-aware dialogue modeling that incorporates structurally diverse and integrated mode flows. TACT supports both user- and agent-driven mode switches, enabling robust modeling of complex conversational dynamics. To evaluate an agent's ability to initiate and recover from mode transitions, we propose two new metrics -- Switch and Recovery. Models trained on TACT outperform baselines in both intent detection and mode transition handling. Moreover, applying Direct Preference Optimization (DPO) to TACT-trained models yields additional gains, achieving 75.74\% joint mode-intent accuracy and a 70.1\% win rate against GPT-4o in human evaluation. These results demonstrate that pairing structurally diverse data with DPO enhances response quality and transition control, paving the way for more proactive and transition-aware conversational agents.

키워드
TactMode (computer interface)Transition (genetics)Quality (philosophy)Joint (building)PreferencePairing
타입
preprint
IF / 인용수
- / 0
게재 연도
2025