발행물
컨퍼런스
The 2012 International (Spring) Conference on Asia Pacific Business Innovation and Technology Management
2012
,
Data envelopment analysis (DEA)-based measurement and benchmarking of service quality
The 4th ISPIM Innovation Symposium: Managing Innovation for Sustained Productivity: Creating Advantage and Resilience
2011
Trends and relationships of smartphone application services: Analysis of Apple App Store using text mining-based network analysis
PICMET 10 Conference 'Technology Management for Global Economic Growth'
2010
Technology interfaces in product-service integration: Concept and typology
2010 International Conference on Networking and Information Technology (ICNIT)
On the Construction of a Service Map: How to Match the Service Features and the Customer Needs
2009 Ninth international conference on electronic business (ICEB)
2009
Forefront office in service systems: concept and design