발행물

전체 논문

88

11

Revealing the Dual Importance and Kano Type of Attributes through Customer Review Analytics
Lee, S., Park, S., Kwak, M.
Advanced Engineering Informatics, 2022

12

Monte Carlo Simulation of the Effect of Heterogeneous Too Cheap Prices on the Average Price Preference for Remanufactured Products
Kwak, M.
Sustainability, 2021

13

Review-Based Control Charts for Service Quality Monitoring: A Brief Review and Future Directions
Kim, S., Kwak, M.
ICIC Express Letters, Part B: Applications, 2021

14

Consumer valuation of remanufactured products: a comparative Study of product categories and business models
Lee, S., Kwak, M.
Sustainability, 2020

15

The economics of cell phone remanufacturing: differences by product line, model age, and end-of-life quality
Kim, S., Kwak, M., Lim, T.
ICIC express letters, Part B: Applications, 2020

16

Comparing competitive advantages of hotel services using opinion mining of online customer reviews: A study focusing on 5-star hotels in Seoul, Korea
Park, S., Kwak, M., Choi, J.
ICIC express letters, Part B: Applications, 2020

17

The life cycle of online smartphone reviews: investigating dynamic change in customer opinion using sentiment analysis
Park, G., Kwak, M.
ICIC express letters, Part B: Applications, 2020

18

Sentiment analysis of online reviews for evaluating customer satisfaction on hotel service attributes
Kwak, M., Choi, J., Park, S.
Journal of Tourism Management Research, 2019

19

Optimal line design of new and remanufactured products: a model for maximum profit and market share with environmental consideration
Kwak, M.
Sustainability, 2018

20

Key attributes of hotel service quality in Korea: an analysis based on online review mining
Choi, J., Park, S., Kim, S., Lee, G., Kwak, M.
Journal of Tourism Management Research, 2018